FRONT DESK OFFICER / RECEPTIONIST JOB AT PEAKHIRE | FRONT DESK OFFICER JOBS IN LAGOS

About Company:

At Peakhire, we connect organizations with skilled candidates who fit your culture and goals

Job Description:

We are seeking a professional and detail-oriented Customer Service & Operations Officer to manage our front-office interactions and support essential banking transactions. This role is the first point of contact for our clients, requiring a candidate who can blend a warm, welcoming presence with the technical accuracy of a bank teller. You will be responsible for handling inquiries, managing transaction logs, and ensuring that administrative operations are executed with the highest level of integrity and efficiency.

Requirements:

1. Front-Desk Excellence & Client Relations

• Client Concierge: Welcome and assist clients at the front desk, ensuring a professional and hospitable environment from the moment they enter.

• Inquiry Management: Act as a knowledge hub for clients, providing clear and accurate information regarding services and basic banking procedures.

• Appointment Coordination: Manage the scheduling of client meetings and appointments, ensuring smooth traffic flow within the office.

2. Banking Operations & Transaction Support

• Transaction Processing: Handle basic banking transactions, including deposits, withdrawals, or account inquiries, with zero margin for error.

• Log Management: Maintain meticulous customer records and transaction logs to ensure full accountability and audit readiness.

• Compliance: Ensure all front-office activities align with standard banking operations and internal security protocols.

3. Administrative & Office Support

• Communication Hub: Manage incoming phone calls, emails, and general correspondence, directing them to the appropriate departments.

• Documentation: Utilize Microsoft Office (Excel and Word) to produce reports, maintain databases, and support general administrative tasks.

• Record Keeping: Assist in the systematic filing and protection of sensitive client documentation.

Qualifications and Skills:

Education & Experience

• Academic Background: OND, HND, or BSc in Banking, Finance, Business Administration, or a related field.

• Proven Tenure: 1–2 years of experience specifically as a Bank Teller or Front Desk Officer in a financial institution.

• Operational Knowledge: A solid understanding of daily banking operations and customer service principles.

Core Competencies

• Technical Proficiency: High level of comfort with Microsoft Office Suite (especially Excel for transaction logging).

• Communication Skills: Excellent verbal and written skills with the ability to explain financial processes to clients clearly.

• Professionalism: A detail-oriented approach with the ability to maintain a poised and professional demeanor under pressure.

• Integrity: Strong ethical standards for handling client information and financial transactions.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: peakhire99@gmail.com using the Job Position as the subject of the mail.