FRONT DESK ADMINISTRATOR AT SMART STARTLIGHT TRAVEL AND TOURS LIMITED | FRONT DESK JOBS IN LAGOS

About Company:

Smart Startlight Travel and Tours Limited is a premier, newly established travel and tours agency situated in Meiran, Abule Egba Lagos, Nigeria, is seeking experienced, passionate, and energetic professionals to join our team. We aim to revolutionize travel experiences, providing bespoke, high-quality services for corporate and leisure clients

Job Description:

We are seeking a professional and personable Front Desk Administrator to serve as the face of our organization in Lagos. In this role, you will be the first point of contact for clients, partners, and visitors, ensuring that every interaction reflects our commitment to excellence. You will balance high-level administrative support with exceptional guest relations, managing the flow of the office while maintaining an organized and welcoming reception area.

The ideal candidate is a proactive communicator who thrives in a fast-paced environment and possesses the "customer-first" mindset necessary to handle diverse inquiries with grace and efficiency.

Requirements:

Guest Relations & Communication

• Visitor Management: Greet and welcome guests upon arrival, ensuring they are directed to the appropriate person or office.

• Inquiry Handling: Manage incoming phone calls and emails, providing accurate information and redirecting inquiries as necessary.

• Customer Excellence: Deliver exceptional service to all stakeholders, resolving minor complaints or issues with professionalism and poise.

Administrative & Clerical Support

• Office Coordination: Monitor and manage the reception area to ensure it remains tidy and professional at all times.

• Correspondence: Assist in drafting professional letters, emails, and internal memos as required by management.

• Meeting Support: Coordinate the scheduling of meeting rooms and assist with basic logistics for office visitors or corporate events.

• Record Keeping: Maintain an organized system for visitor logs, incoming packages, and general office documentation.

Operations Assistance

• Logistics: Manage the receipt and distribution of mail and courier packages.

• Supply Management: Monitor office and reception supplies, ensuring stock is replenished promptly to avoid operational delays.

Qualifications and Skills:

• Education: Relevant academic qualifications (B.Sc, HND, or OND) in Business Administration, International Relations, or a related field.

• Core Competencies:

  • Communication: Strong verbal and written communication skills with a professional tone.

  • Customer Service: Exceptional interpersonal skills and the ability to remain calm under pressure.

  • Digital Proficiency: Competence in using Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.

  • Professionalism: A polished appearance and a disciplined approach to confidentiality and office etiquette.

  • Organization: Strong multitasking abilities with a keen eye for detail.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and a cover letter to: smartstarlighttravelsandtours@gmail.com using the Job Position as the subject of the mail.

Note

• For more enquires, contact +2347037311561, +2347053671825.
• Only shortlisted candidates will be contacted.