CUSTOMER SUPPORT / SALES ONBOARDING AGENT (HAUSA-SPEAKING) AT MWANGA LIMITED | CUSTOMER SUPPORT JOBS IN LAGOS

About Company:

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis. 

Job Description:

We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to serve as the bridge between a successful sale and a satisfied user. In this role, you will engage customers at the critical point of sale, guiding them through the onboarding process to ensure they understand and can effectively use the products they have purchased.

Operating in a high-energy, fast-paced call center environment, you will combine persuasive communication with high-speed data entry to deliver an exceptional first impression of our brand.

Requirements:

Onboarding & Product Education

• Customer Engagement: Proactively engage customers via calls or approved digital channels immediately following a purchase.

• Product Guidance: Clearly explain product features, benefits, and usage instructions, guiding customers through the setup or activation process.

• Conversion & Retention: Ensure customers are fully onboarded and confident in their purchase to drive product adoption and long-term satisfaction.

Operations & Compliance

• Process Adherence: Strictly follow call scripts, onboarding procedures, and compliance guidelines to ensure a standardized customer experience.

• Data Integrity: Accurately capture and document customer information in the system with high speed and precision.

• Issue Resolution: Resolve basic inquiries on the spot and escalate complex technical or billing issues to the appropriate channels.

Performance & Quality

• Target Achievement: Meet and exceed daily and weekly onboarding, quality assurance (QA), and productivity targets.

• Continuous Improvement: Work collaboratively with Team Leads and QA officers to refine communication techniques and service quality.

• Shift Flexibility: Maintain a professional and positive attitude while working 24-hour rotational shifts, including weekends and public holidays.

Qualifications and Skills:

• Education: Minimum of OND, HND, or B.Sc. qualification in any field.

• Experience: * Previous experience in Customer Service, Call Center, or Sales is an added advantage.

  • Experience in high-volume outbound calling or technical onboarding is a plus.

• Technical Skills:

  • Typing Speed: Strong typing skills with high speed and accuracy for efficient data entry.

  • Digital Literacy: Basic computer literacy and the ability to navigate CRM or call management systems.

• Core Competencies:

  • Communication: Exceptional verbal communication and interpersonal skills.

  • Language: Fluency in English is mandatory. Proficiency in Hausa, Igbo, or Yoruba is a significant advantage.

  • Learning Agility: Ability to quickly learn new product specifications and evolving onboarding processes.

• Location: Strict Requirement: Must reside in Maryland, Lagos, or nearby environs (e.g., Ikeja, Mende, Ojota).

Salary

Application Closing Date: Not specified

Application Instructions:

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