CUSTOMER SERVICE REPRESENTATIVE (ENUGU) AT MYAFRIMALL LOGISTICS LIMITED | CUSTOMER SERVICE REPRESENTATIVE JOBS IN ENUGU

About Company:

Myafrimall Logistics Limited is a Nigerian logistics and delivery company providing end‑to‑end services from pick‑up to final delivery for individuals, families, and businesses. With branches across key locations, we handle air andseashipments, supported by a structured operations team and responsive customer service. Guided by our vision “To be the heartbeat of global trade”, we focus on reliability, accessibility, and building long‑term trust with our customers.

Job Description:

• We are seeking a smart, detail-oriented, and customer-focused individual to join our Enugu Branch as a Customer Service Representative.
• The ideal candidate will be responsible for managing customer interactions, processing shipments, and ensuring smooth daily branch operations.

Key Responsibilities

• Attend to walk-in customers and respond promptly to online enquiries (calls, WhatsApp, etc.).
• Provide accurate information about shipping rates, timelines, and company services.
• Conduct proper inspection of items received and report any defects or irregularities immediately.
• Efficiently process, pack, and prepare shipments with accuracy.
• Prepare required shipping documentation and ensure compliance with company procedures.
• Monitor and track shipments, ensuring customers receive timely updates.
• Maintain organized records of customer transactions and branch activities.
• Support daily operational activities at the branch.

Requirements:

• B.Sc. in any discipline.
• 1–3 years of experience in customer service, logistics, or a related role.
• Must reside within or close to Transekulu / Nike Lake Road / Enugu axis.
• Strong communication and interpersonal skills.
• Basic knowledge of Microsoft Excel is an added advantage.
• Ability to multitask effectively.

Salary

Application Closing Date: 25th May, 2026

Application Instructions:

Candidates should send their CV to: hr@myafrimall.com using “CSR – Enugu Branch” as the subject of the email.