CUSTOMER SERVICE REPRESENTATIVE AT WHIP SMART SERVICE PROVIDERS LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Whip-smart service provider Ltd has two offices across Nigeria (Lagos and Port-harcourt) with her head office in Lagos. We invest in recruiting and training most skilled, qualified care givers who will offer the best services to our clients in accordance to the company’s high standard.

Job Description:

We are looking for a warm, enthusiastic, and highly organized Customer Service Representative to be the heartbeat of our online operations. You will be the primary point of contact for parents and guardians, turning inquiries into happy customers. If you have a passion for retail, a knack for social media engagement, and the patience to provide exceptional service to busy families, we would love to have you on our team.

Requirements:

• Multi-Channel Engagement: Respond promptly and professionally to all inquiries across Instagram, WhatsApp, and Facebook.

• Personalized Shopping Assistance: Help parents find the perfect items by providing clear product information, pricing, and tailored recommendations.

• Order Management: Manage the full order lifecycle, including confirming purchases, processing payments, and coordinating delivery details.

• Customer Retention: Follow up on pending orders and build lasting relationships to encourage repeat patronage.

• Issue Resolution: Handle feedback and complaints with empathy and efficiency, escalating complex issues to management when needed.

• Administrative Accuracy: Maintain up-to-date customer records and databases to ensure a smooth shopping experience for every client.

Qualifications and Skills:

• Education: Minimum of OND qualification.

• Experience: Previous experience in customer service, retail, or social media management is a significant advantage.

• Digital Literacy: Strong command of WhatsApp Business, Instagram, and Facebook. You should be comfortable navigating these platforms to drive sales.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CVs to whipsmartrecruitment@gmail.com using "Customer Service Representative – Kiddies" as the subject of the email.