CUSTOMER SERVICE REPRESENTATIVE AT MYAFRIMALL LOGISTICS LIMITED | CUSTOMER SERVICE REPRESENTATIVE JOB IN ANAMBRA

About Company:

Myafrimall Logistics Limited - We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will be responsible for attending to both walk-in and online customers, resolving complaints, and ensuring a positive customer experience.

Job Description:

• Attend to walk-in customers promptly and professionally.
• Respond to online customer enquiries via phone, email, and WhatsApp.
• Provide accurate information about company services and shipment status.
• Handle customer complaints and resolve issues in a courteous manner.
• Process customer requests and ensure timely follow-up.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department when necessary.
• Support other administrative and customer-related tasks as assigned.

Requirements:

• Excellent verbal and written communication skills.
• Friendly, patient, and customer-focused.
• Ability to multitask and work under pressure.
• Proficiency in Microsoft Office and basic computer skills.
• Professional appearance and interpersonal skills.

Salary

Application Closing Date: 13th April, 2026

Application Instructions:

Candidates should send their CV to: Hr@myafrimall.com using "Customer Service Representative Application (Onitsha branch)" as the subject of the mail.