CUSTOMER SERVICE REPRESENTATIVE AT ELECTRA GLOBAL LOGISTICS LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Electra Global Logistics Limited is a logistics and freight forwarding company headquartered in Lagos, Nigeria. The firm positions itself as a strategic partner that provides "intelligent infrastructure" for businesses by managing the movement of goods across various sectors, including energy, pharmaceuticals, and manufacturing.

Job Description:

We are seeking a friendly, result-driven, and organized Customer Service Representative to join our team. In this role, you will act as the primary point of contact for our clients, serving as a critical link between them and our operations. You will be responsible for managing inquiries, ensuring timely updates on shipments and schedules, and resolving issues to maintain strong, lasting relationships. If you are passionate about delivering a seamless customer experience and thrive in a coordinated, fast-paced environment, we would love to have you on our team.

Requirements:

• Client Support: Serve as the primary point of contact for all client inquiries, providing clear, professional, and friendly assistance.

• Operational Updates: Keep clients informed with timely updates regarding shipment status, delivery schedules, and operational progress.

• Issue Resolution: Proactively resolve customer complaints and escalate complex issues to management when necessary to ensure swift resolution.

• Team Coordination: Liaise closely with operations and logistics teams to ensure service delivery aligns with customer expectations.

• Administrative Excellence: Maintain accurate records of all customer interactions and transactions in our CRM system.

• Client Engagement: Support client onboarding and documentation processes. Follow up with clients to gather feedback and ensure satisfaction.

• Quality Assurance: Monitor service quality and proactively suggest process improvements to enhance the overall customer experience.

Qualifications and Skills:

• Experience: 1–3 years of professional experience in customer service or client-facing roles.

• Communication Skills: Excellent verbal and written communication skills with a strong interpersonal approach.

• Problem-Solving: A customer-focused mindset with the ability to handle complaints and resolve issues professionally under pressure.

• Technical Proficiency: Familiarity with CRM systems or standard customer service tools.

• Organizational Skills: Strong multitasking and time management abilities to handle multiple client queries effectively.

Salary

Application Closing Date: Not specified

Application Instructions:

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