CUSTOMER SERVICE OFFICER AT CARPA HEALTHCARE NIGERIA LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Carpa Healthcare is a B2B medical equipment supplier that focuses on making quality healthcare products and healthcare technologies accessible at a reasonable cost.

We are a private limited liability company providing medical technology solutions to both public and private health sector operators globally. We partner with leading global innovators, developers, and manufacturers of medical technology devices.
Our markets include, but are not limited to, the UK, the United States, the United Arab Emirates, Nigeria, Ghana, India, South Africa, Namibia, Nepal, and many more.

Job Description:

• Communication: Manage large amounts of inbound and outbound customer inquiries via phone, email, live chat, or social media.
• Problem Solving: Identify customer needs, research issues, and provide accurate, timely solutions or alternatives.
• Record Keeping: Log conversation details and update customer interactions in CRM databases.
• Brand Representation: Build sustainable customer relationships by going the extra mile and keeping customer satisfaction at the core of all decisions.

Requirements:

• Experience: Previous experience in a customer support or call center role.
• Soft Skills: Active listening, empathy, patience, and the ability to remain calm when dealing with upset customers.
• Technical Skills: Basic computer literacy and familiarity with customer service software (CRMs).

Salary

Application Closing Date: 30th June, 2026

Application Instructions:

Interested candidates should send their Documents to: carpahealthcare.hr@gmail.com using the Job Title as the subject of the mail.