CUSTOMER SATISFACTION REPRESENTATIVE AT DSL PHARMA | CUSTOMER SERVICE JOBS IN NIGERIA

About Company:

DSL Pharma is a manufacturing company that is currently focused on providing cutting edge veterinary and pharmaceutical solutions, customized to meet the daily needs of her end users.

We manufacture different drugs for improve livestock’s health. Our product is specially tailored to suit the environmental sustainability of livestock’s within Nigeria. Our animal health products undergo rigorous quality control to be certified fit for use on farm animals.

Job Description:

We are seeking a high-velocity and structurally elite Market-Penetration Architect to anchor the commercial and relationship engine of our poultry and veterinary division. In a specialized agribusiness landscape where institutional momentum is dictated by the health of the poultry ecosystem and the precision of the product-application success is defined by "Territorial Sovereignty" the ability to harmonize the delivery of critical veterinary/vaccine solutions with the clinical precision required for Revenue Growth, Distributor Partnership, and Market Intelligence. This role is designed for a "Field Architect" specifically a professional with 2–4 years of experience who can blend "Commercial Grit" (mastering poultry health and farm-level negotiation) with the "Strategic Agility" required to execute High-Frequency Market Coverage.

Requirements:

1. Orchestration & Territorial Governance

• Sovereignty of the Territory: Drive revenue growth for vaccines and medications across assigned regions, acting as the primary "Source of Commercial Authority."

• Relationship Architecture: Build and sustain high-value partnerships with distributors and farmers, providing the "Structural Foundation" for long-term product loyalty.

• Integrity Stewardship: Ensure prompt resolution of inquiries and after-sales support, ensuring the "Source of Brand Trust" is elite and uncompromised.

2. Tactical Resilience & Transactional Logic

• Revenue Sovereignty: Process orders, follow up on deliveries, and ensure timely payment collection, acting as the primary "Source of Cash Flow Velocity."

• Strategy Architecture: Conduct field visits, organize product demos, and execute training sessions, providing the "Functional Foundation" for product adoption and farmer education.

• Problem Stewardship: Resolve client concerns and gather competitive intelligence, maintaining the "Source of Strategic Market Insight."

3. Operational Integrity & Performance Power

• Analytics Sovereignty: Maintain accurate records of sales activities and CRM interactions, acting as the primary "Source of Field Data."

• Collaboration Architecture: Coordinate across logistics, technical, and admin teams to ensure seamless service delivery, providing the "Relational Foundation" for enterprise-wide synchronization.

• Velocity Logic: Utilize Sales expertise to accelerate the "Introduction-to-Purchase" cycle, maximizing the "Source of Regional Throughput."

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Animal Science, Veterinary Medicine, Agriculture, Business Administration, or a related field.

• Experience: 2 – 4 years of proven sales experience, preferably in the poultry, FMCG, or pharmaceutical sector.

• Technical Power: Deep understanding of poultry farming health products and animal medicine.

• Aptitude: High capacity for independent work, territorial management, and long-range travel.

• Influence: Strong persuasion skills with the ability to build trust across diverse stakeholder groups (distributors to small-scale farmers).

Core Competencies

• Commercial Grit: Ability to identify and exploit new business opportunities in competitive rural or urban agricultural markets.

• Territorial Sovereignty: Mastery of the "Visit-Educate-Pitch-Negotiate-Collect" lifecycle.

• Execution Power: High-discipline approach to reporting, feedback loops, and cross-functional team coordination.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested candidates should send their CV to: job@dslpharma.com using “Customer Satisfaction Representative” as the subject of the email.