VIRTUAL ASSISTANT & OPERATIONS ADMIN AT SMITHSTONE PROPERTIES | VIRTUAL ASSISTANT & OPERATIONS ADMIN JOBS IN ABUJA

About Company:

At Smithstone Properties, we specialize in Hospitality Management, Property Management, and Property Development—the three pillars of our business.

Job Description:

We are seeking a highly organized and proactive Operations & Property Management Virtual Assistant to serve as the backbone of our property operations. This role is a unique hybrid of tenant relations, serviced accommodation (SA) guest management, and high-level administrative support. If you are an operations expert with a passion for hospitality, an advanced command of Excel, and a drive to constantly improve workflows, this is the perfect opportunity to help scale a growing property management company.

Requirements:

• Tenant & Property Management: Manage the end-to-end rental lifecycle—from advertising properties and coordinating viewings to handling lease renewals, rent monitoring, and maintenance scheduling.

• Guest Experience (SA): Own the guest journey across Airbnb, Booking.com, and Vrbo. You will handle everything from ID verification and check-in instructions to noise-monitoring and resolving guest issues professionally.

• Operational Coordination: Act as the central point of contact between our cleaning teams, key-collection partners, and management directors.

• Advanced Administration: Utilize PowerPoint and advanced Excel (Pivot Tables/Data Analysis) to prepare monthly property reports and track KPIs.

• Process Innovation: We prioritize efficiency; you are empowered to identify operational bottlenecks and propose improvements (with a £50 incentive for every approved proposal).

Qualifications and Skills:

• Experience: Minimum of 5 years in administrative, operations, or property management roles. Hospitality management experience is highly desirable.

• Technical Expertise:

  • Advanced Excel: Ability to manage complex data analysis and reporting.

  • Remote Readiness: Proficiency with cloud-based tools and virtual workspaces.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and cover letter to: contact@smithstoneproperties.co.uk using the Job Position as the subejct of the mail.