TEAM LEAD, CLIENT COMMUNICATION AT STANBIC IBTC PENSION MANAGERS LIMITED - STANBIC IBTC BANK

About Company:

Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position below:

Job Description:

• The Client Communications Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels such as letter, e-mail, social media and chat.

Job Responsibilities

• Providing customers with accurate information on our products and services, their Retirement Savings Accounts and also on other guidelines relating to the industry.
• The supervisor manages, leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes to ensure a world-class service delivery.
• Reporting/data management.
• Creation of pension account awareness and achieve quality customer service.

Requirements:

Type of Qualification: 

• University Degree

Experience Required:

• 3-4 Years hands on experience on customer service roles, good interpersonal skills, communication skill, data analysis skills and customer service experience.
• 1-3 Years in experience in pension fund administration, managing and leading a successful team.

Behavioural Competencies:

• Leading People
• Establishing Rapport
• Exploring Possibilities
• Upholding Standards
• Generating Ideas

Technical Competencies:

• Excellent knowledge of the dynamics and technical aspects of fund management.
• Understanding of policies and procedures.
• Data Analysis
• Experience in Customer Care duties and responding to Client Enquiries.
• Excellent use of MS Office applications, and other customer related tools

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY