SOCIAL MEDIA & CUSTOMER CARE OFFICER AT EDEN FOREVER DECOR

About Company:

We specialize in creating memorable Christmas experiences that transform homes, businesses, and communities. With a blend of creativity, elegance, and professionalism, they bring the festive season to life in a way that leaves lasting impressions.

Job Description:

Social Media Management:

• Manage and grow the company’s presence across Instagram, Facebook, TikTok, LinkedIn, and WhatsApp Business.
• Create, schedule, and publish engaging content (posts, stories, reels, videos, flyers) in line with brand style.
• Monitor trends in social media, festive décor, and client engagement, and apply them to content strategy.
• Track and report on social media growth, engagement rates, and campaign performance.

Content Creation & Design:

• Develop creative content, including graphics, short videos, and festive marketing campaigns.
• Use design/editing tools (Canva, Photoshop, Premiere Pro, CapCut, etc.) to produce professional content.
• Work closely with the Operations Supervisor to align content with seasonal promotions and sales targets.

Client Communication & Engagement:

• Serve as the first point of contact for all client messages, DMs, and inquiries via social media and email
• Respond promptly and professionally to client requests, inquiries, and complaints.
• Forward leads to the Operations Supervisor and update the client engagement tracker.
• Assist with email marketing campaigns, newsletters, and WhatsApp broadcasts.
• Maintain excellent customer service standards in every online interaction.

Collaboration & Support:

• Support the sales/marketing team with promotional campaigns.
• Share customer feedback and insights with management to improve services.
• Contribute creative ideas to seasonal campaigns and festive promotions.

Key Performance Indicators (KPIs)

• Growth in social media followers and engagement.
• Response time to client inquiries (target: within 1 hour during work hours).
• Number of client leads generated via social media.
• Quality and consistency of content posted weekly.
• Timely submission of weekly and monthly reports.

Requirements:

• Strong skills in content creation (graphics + short-form video editing).
• Familiarity with social media management tools (Meta Business Suite, Buffer, Hootsuite, etc.).
• Excellent communication skills (written and verbal).
• Ability to multitask, prioritize, and work under tight festive season deadlines.
• A passion for creativity, festive décor, and client service.
• Experience in a customer-facing or service-related industry is an added advantage.

Qualifications and Skills:

• Interested candidates should possess a Bachelor’s Degree
• Minimum of 1–2 years’ proven experience as a Social Media Manager or in a similar role.

Salary

Application Closing Date: 06th November, 2025

Application Instructions:

Click the button below to apply