About Company:
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
Job Description:
- The Regional Manager, Recovery is responsible for leading and overseeing all field recovery operations across the region, ensuring strong portfolio performance, reduced non-performing loans (NPLs), effective roll rate management, regulatory compliance, and high team productivity.
Key Responsibilities
- Develop and execute regional recovery strategies to reduce Portfolio at Risk (PAR) and improve recovery rates.
- Set regional targets, KPIs, and activity expectations for field teams.
- Oversee deployment of field resources, visit planning, skip tracing, and escalation processes.
- Drive portfolio roll rate reduction across all DPD buckets.
- Monitor regional portfolio performance and ensure timely recovery actions.
- Review and approve restructuring and settlement proposals within delegated authority.
- Ensure effective tracking of recovery activities using collections systems and dashboards.
- Ensure adherence to regulatory requirements and ethical collection standards.
- Oversee audits of field activities to prevent fraud and misconduct.
- Recruit, train, and manage Field Collections Agents, Team Leads, and Supervisors.
- Build a high-performance, accountable, and productivity-driven culture.
- Collaborate with Credit, Risk, Legal, Operations, and Customer Service teams.
- Provide regular performance reports and insights to senior management.
- Improve field recovery processes, SOPs, routing, and reporting frameworks.
Requirements:
- Bachelor’s degree in Business, Finance, Economics, Accounting, or related field (MBA or professional certification is an advantage).
- 6+ years of experience in field recovery within financial services/lending.
- 2–3+ years in a senior leadership or regional supervisory role.
- Strong knowledge of credit risk, delinquency management, and roll rate dynamics.
- Familiarity with regulatory frameworks and ethical collection practices.
- Proven leadership experience managing large, distributed field teams.
- Strong analytical, strategic thinking, and decision-making skills.
- Excellent communication, stakeholder management, and negotiation abilities.
Benefits
- Private Health Insurance.
- Pension Plan.
- Paid Time Off.
- Hybrid Work Model.
- Training & Development.
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
Click the button below to apply
Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team.
- Technical interview with the Hiring Manager 30 minutes.
Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Banking
Work Level
Experienced
City
Ikeja
State
Lagos
Country
Nigeria