PRODUCT COORDINATOR AT CAVISTA | PRODUCT COORDINATOR JOBS IN LAGOS

About Company:

Cavista is a global technology company creating cloud-based software solutions for clients. With operations around the world, we globalize, standardize and localize our processes, while at the same time remaining sensitive to specific needs in different regions. Our mission is to empower organizations with the world’s best technology solutions.

Job Description:

• A Client Experience Representative to provide support to our clients for software solutions.
• The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.

Key Responsibilities

• Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products 
• Partner effectively to provide quality support, while always upholding company values 
•  Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution 
•  Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services 
•  Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism 

Requirements:

• Customer orientation and ability to adapt/respond to different personalities 
• Desire to anticipate customer needs paired with the drive to provide a consultative solution 
• Excellent communication skills; presentation, written, and verbal
• Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting 

Qualifications and Skills:

• Bachelor's degree required 
• Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records) .

Salary

Application Closing Date: Not specified

Application Instructions:

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