OFFICER, CARD SUPPORT AT STANBIC IBTC BANK | OFFICER, CARD SUPPORT JOBS IN LAGOS

About Company:

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

Job Description:

• To provide second‑level support for resolving customer card‑related issues across credit, debit, and prepaid cards.
• The role interfaces with multiple card systems, payment processors, authorization networks, and internal stakeholders to ensure quick and accurate resolution of card issues.

Key Responsibilities

• Provide second‑level operational and technical support for all card‑related issues across channels.
• Handle customer complaints and queries logged via branches, CCC, relationship managers, or digital channels.
• Use multiple card systems; CMS (Credit/Prepaid), Switches, Authorization network tools, Fraud monitoring systems, Dispute/Chargeback platforms
• Execute card lifecycle processes; Statement generation, PIN reissuance (Verve, Visa, USD prepaid), Card renewal, closure, and reactivation, Limit increases or decreases, Direct debit execution for credit cards
• Liaise with payment processors (Network International, Interswitch) to resolve escalated cases.
• Log and resolve cases ensuring closure within SLA.
• Ensure compliance with scheme rules, regulatory policies, and internal operating procedures.

Requirements:

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Exploring Possibilities
• Interacting with People
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Customer Reception and Channelling
• Difficult Calls Management
• Electronic Communications & Devices
• Query Resolution
• Telephone Caller Handling
• Workflow Management

Qualifications and Skills:

• First degree in IT, Business, Economics, or related field
• 4-6 years’ experience in card operations, digital channels support, or banking operations. 
• Experience with switches, card systems, and payment platforms. 
• Experience working with customers and resolving technical issues

Salary

Application Closing Date: Not specified

Application Instructions:

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