IT SUPPORT OFFICER AT DWELLION DESIGN | IT SUPPORT JOBS IN LAGOS

About Company:

Dwellion Design was founded in 2017, we have been motivated by a desire to better serve our clients and work closely with our clients to create personalized, stress-free design experiences, helping families and businesses express themselves through their unique spaces

Dwellion Design delivers strategic interior design planning and environmental branding to transform hotels, restaurants, luxury multi-family properties, retail, commercial spaces, and more. We always begin with you, your interests, and your requirements.Then we consider the ideal project to bring your ideal new house to life.

Job Description:

• Provide prompt IT support and troubleshooting services to all team members.
• Troubleshoot, diagnose and resolve problems related to computer operating systems, hardware and software, mobile devices and other related equipment.
• Install and modify computer hardware and software as directed by supervisor.
• Record, track and document the help desk problem-solving process, including all successful actions taken through to the final resolution.
• Communicate with all team members regarding IT system and network information, updates and other information.
• Prioritize and schedule troubleshooting of problems to provide efficient support. Escalate problems when required to the appropriate support team members, technicians or outside vendors and consultants according to guidelines.
• Test fixes before implementation to ensure problems have been adequately resolved.
• Perform preventative maintenance on IT equipment, including checking and cleaning of Work-stations, printers and peripherals. Routinely monitor functioning of IT equipment and make necessary modifications to ensure equipment remains operational.
• Analyze end user and company IT needs and make recommendations of modifications and Upgrades when needed.
• Maintain IT inventory database.
• Provide basic IT education and training to end users to ensure effective use of computer hardware and software. Translate technical information into understandable and actionable directions for end users.
• Maintain knowledge of IT best practices and computer technology.
• Perform all other duties as assigned.

Requirements:

Salary

Application Closing Date: Not specified

Application Instructions:

Candidates should send their Applications to: emilyadebayo@dwelliondesign.com using the Job Title as the subject of the email.