IT OFFICER AT MSI NIGERIA REPRODUCTIVE CHOICES | IT OFFICER JOBS IN ABUJA

About Company:

MSI Nigeria is a result-oriented Social Business, which uses modern management and marketing techniques to provide reproductive health care and allied services.MSI’s goal is to meet the needs of underserved Nigerians by improving access and use of a range of reproductive health services.MSI is part of MSI Reproductive Choices Global Partnership which is in over 37 countries worldwide.

Job Description:

MSI Nigeria Reproductive Choices is seeking a highly technical and mission-driven IT Officer to anchor our digital ecosystem. This role is far more than traditional support; you will be a guardian of our IT vision, ensuring that our infrastructure, data security, and applications empower our team to deliver life-changing reproductive health services.

Reporting to the IT Manager, you will provide 1st and 2nd level support across a complex hybrid environment. From managing Azure cloud architecture and high-level networking to securing sensitive patient data and supporting our CLIC+ application, your technical expertise will directly impact our ability to reach "Children by Choice, not Chance." If you are a certified IT professional with a "zero-tolerance" approach to data vulnerability and a passion for social impact, we want you on our team.

Requirements:

1. Infrastructure Resilience & Cloud Administration

• System Stewardship: Ensure the 24/7 availability of servers, storage, and virtualization (VMware/Hyper-V) environments.

• Azure Mastery: Take full ownership of the architecture and administration of our Azure cloud infrastructure, aligning digital resources with business priorities.

• Network Governance: Configure and manage switches, routers, and wireless devices across LAN, WLAN, and WAN environments to ensure seamless connectivity for regional and support offices.

2. Data Security, Governance & Compliance

• Security Enforcement: Implement and monitor rigorous security protocols, including anti-virus, encryption, and Mobile Device Management (MDM) to protect MSI Nigeria’s sensitive data.

• Disaster Recovery: Lead effective backup and restore procedures, ensuring a robust disaster recovery plan is in place and tested.

• IT Asset Management: Maintain a precise, real-time register of all IT assets (PCs, Phones, Servers) within the evolving ecosystem.

3. User Support & Business Intelligence

• Service Desk Excellence: Act as the primary 1st and 2nd level support for user requests, ensuring prompt resolution of incidents via the IT Service Desk and maintaining an accurate incident log.

• Data Presentation: Develop and manage databases and SQL queries to create insightful dashboards for the Senior Management Team.

• Remote & Outreach Support: Provide patient, high-quality remote support to team members, specifically supporting the CLIC+ application for our Outreach Channels.

Qualifications and Skills:

Professional Profile

• Education: First Degree in Computer Science or a related technical discipline.

• Experience: Minimum of 4 years post-graduate experience, with at least 3 years in a similar strategic IT role, preferably within an NGO environment.

• Technical Proficiency: Expert-level knowledge of Azure, M365, OneDrive, MS Teams, and Windows domain environments.

• Certifications: Professional IT certifications such as CCNA, MCP, or Virtualization (VMware/Hyper-V) are highly advantageous.

Core Competencies

• Network & Hardware: Strong hands-on experience with routers, switches, CCTV, Access Control, and Time & Attendance devices.

• Methodology: Knowledge of project management and service frameworks like ITIL or Prince2.

• Soft Skills: Exceptional interpersonal and influencing skills, with the ability to communicate complex technical concepts to non-technical stakeholders.

Salary

Application Closing Date: Not specified

Application Instructions:

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