INTERN / TRAINEE - CLIENT SUPPORT AT RUTH AND ROOTS

About Company:

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition.

We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc.

We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional.

We are recruiting to fill the position below:

Job Description:

• Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Handle customer complaints, resolve issues, and escalate complex cases when necessary.
• Process orders, applications, forms, and requests accurately.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure their concerns are addressed and satisfaction is achieved.
• Collaborate with other departments (sales, operations, technical support, etc.) to resolve customer needs.
• Meet performance targets such as sales, response time, resolution rate, and customer satisfaction scores.
• Stay updated on company products, promotions, and policies to effectively assist customers.

Requirements:

• Possess SSCE or equivalent qualification.
• Excellent literacy skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and conflict resolution skills.
• Proficiency in Microsoft Office Suite and computer literacyis a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, empathy, and a customer-first mindset.

Salary

Application Closing Date: Not specified

Application Instructions:

Qualified candidates should send their CV and application to: hr@ruthandroots.com using the Job Title as the subject of the mail.