HUMAN RESOURCES MANAGER AT KMT SOLAR | HR JOBS IN LAGOS

About Company:

KMT Solar is a Supplier of Solar Installations and Ecological Energy Technology, we deliver Integrated Sustainable Energy Production Solutions. Our product portfolio comprises Solar Systems for Private and Commercial users as well as the Public Sector. Our Goal is to Secure the power supply Chain at all times, in the most reliable and to make it simple for our customers. We strive to deliver Outstanding Service, and products, that meet the demands of today's energy provision and prepare for tomorrow’s challenges.‎

Job Description:

We are seeking a high-velocity and operationally elite Human Resources Manager (with a specialized focus on Customer Experience Operations) to anchor the engagement engine of our solar lighting business. In the premium landscape of the Lagos Island energy market, success is defined by "Service-Ledger Sovereignty", the ability to harmonize high-volume customer inquiries with the clinical precision required for Product Selection, Order Processing, and Technical Team Coordination. This role is designed for an "Experience Architect" who can blend "Relational Grit" (managing phone, email, and social media interactions) with the "Operational Agility" required to track deliveries and resolve complex service complaints.

Requirements:

1. Interaction Orchestration & Information Governance

• Inquiry Sovereignty: Respond to customers across phone, email, and social media with millimetric focus, acting as the primary "Source of Brand Professionalism."

• Intelligence Architecture: Provide accurate information regarding solar lighting products, providing the "Structural Foundation" for informed customer decision-making.

• Record Stewardship: Maintain meticulous records of customer transactions and interactions, ensuring the "Source of Institutional Data" is elite and uncompromised.

2. Tactical Resilience & Fulfillment Logic

• Process Sovereignty: Manage order processing and delivery tracking with clinical speed, acting as the primary "Source of Logistical Accuracy."

• Resolution Architecture: Handle complaints and resolve technical issues efficiently, providing the "Analytical Foundation" for maintaining high customer satisfaction.

• Coordination Stewardship: Synchronize with the technical team for installation and maintenance support, maintaining the "Source of Operational Readiness."

3. Quality Integrity & Performance Power

• Feedback Sovereignty: Proactively follow up on customer feedback to drive service improvements, acting as the primary "Source of Quality Assurance."

• Selection Architecture: Assist customers with product selection based on specific site needs, providing the "Visual Foundation" for optimized solar lighting solutions.

• Velocity Logic: Utilize high-level administrative expertise to manage the executive office in Lagos Island, maximizing the "Source of Service Throughput."

Qualifications and Skills:

Professional Profile

• Experience: Proven track record in Human Resources or Customer Operations Management (Solar industry experience is highly advantageous).

• Communication Power: Elite verbal and written skills across phone, email, and social media.

• Tech Mastery: Proficiency in CRM tools, order tracking systems, and Microsoft Office Suite.

• Location: Based on or accessible to the Island, Lagos.

Core Competencies

• Relational Grit: High level of professionalism and empathy in handling escalated customer complaints.

• Operational Sovereignty: Strong organizational skills to coordinate technical installations and maintenance.

• Analytical Power: Ability to translate customer feedback into actionable service quality improvements.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to:  kmtsolar250@gmail.com using the Job Position as the subject of the mail.