HOTEL RECEPTIONIST AT HOTEL CAPITOL | RECEPTIONIST JOBS IN LAGOS

About Company:

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite.

Job Description:

We are seeking a high-velocity and professionally elite Hotel Receptionist to anchor the hospitality engine of our Berger-based operations. In the specialized landscape of modern guest services, success is defined by "Guest Sovereignty", the ability to harmonize high-volume check-ins with the clinical precision required for Property Management Systems (PMS), Billing Accuracy, and Multi-Channel Reservations. This role is designed for an "Experience Architect" with 1-2 years of experience who can blend "Relational Grit" (resolving complaints and managing guest inquiries) with the "Operational Agility" required to coordinate with Housekeeping and Maintenance teams.

Requirements:

1. Arrival Orchestration & Front-Office Governance

• Reception Sovereignty: Greet and manage guest transitions (Arrival/Departure) with millimetric focus, acting as the primary "Source of Professional Welcome."

• System Architecture: Operate the hotel’s Front Office Systems (PMS) to maintain updated data, providing the "Structural Foundation" for digital guest management.

• Accuracy Stewardship: Manage guest records, payments, and shift reports with absolute precision, ensuring the "Source of Financial Integrity" is elite and uncompromised.

2. Tactical Resilience & Service Logic

• Resolution Sovereignty: Resolve guest complaints and inquiries promptly, acting as the primary "Source of Conflict Mitigation."

• Coordination Architecture: Sync with Housekeeping and Maintenance to ensure "Room-Ready" status, providing the "Functional Foundation" for seamless guest transitions.

• Information Stewardship: Provide expert guidance on hotel services and local Lagos attractions, maintaining the "Source of Guest Knowledge."

3. Operational Integrity & Performance Power

• Transaction Sovereignty: Handle cash and credit card transactions with high-fidelity accuracy, acting as the primary "Source of Revenue Security."

• Grooming Architecture: Uphold strict hotel policies and service quality standards, providing the "Visual Foundation" for brand authority.

• Velocity Logic: Utilize 1-2 years of hospitality expertise to manage peak-hour lobby traffic in real-time, maximizing the "Source of Operational Throughput."

Qualifications and Skills:

Professional Profile

• Experience: 1 – 2 years of proven work experience in a hospitality or front-desk role.

• Education: HND or Bachelor’s Degree in a relevant field.

• Tech Mastery: Proficiency in operating Property Management Systems (PMS) and basic MS Office.

• Location: Candidates must reside within the Ojodu, Ogba, Ketu, or Agege axis (proximity to Berger).

Core Competencies

• Hospitality Grit: Exceptional patience and a warm, professional communication style.

• Operational Sovereignty: Ability to handle multi-channel reservations and billing simultaneously.

• Visual Power: Strict adherence to professional grooming and corporate attire standards.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hrteam@hotelcapitol.com.ng using the Job Position as the subject of the email.