FRONT DESK EXECUTIVE AT KATCHEY COMPANY | FRONT DESK JOBS IN LAGOS

About Company:

Katchey Company is an ISO 9001:2015 world-leading certified supplier of reliable science/medical laboratory equipment and chemicals. Our products and solutions support organizations that use science. Katchey Company Limited is a one-stop shop for all laboratories equipments, reagents, consumables, and chemicals.

Job Description:

We are seeking a highly organized and professional Front Desk Executive to serve as the face of our organization. This role is more than a traditional reception position; it is a critical administrative hub that ensures workplace efficiency, professional visitor management, and strategic business support. You will be responsible for maintaining our corporate image while utilizing your analytical background to support our technical and administrative departments.

The ideal candidate possesses a science-based academic background, combining the precision of laboratory standards with the communication skills required for elite customer support.

Requirements:

Reception & Visitor Management

• First Impressions: Provide prompt and courteous attendance to all visitors, ensuring a professional welcome and seamless direction to the appropriate departments.

• Security & Monitoring: Monitor all movement within the front office area to maintain a secure and orderly environment.

• Call Handling: Manage the switchboard, ensuring all incoming and outgoing calls are accurately registered in the appropriate logs.

Administrative & Technical Support

• Business Intelligence: Identify new business prospects by daily monitoring of newspapers, emails, and phone inquiries; route these leads to the correct departments and follow up to ensure prompt responses.

• Correspondence Management: Receive, register, and distribute all incoming mail and packages efficiently; oversee outgoing correspondence to ensure timely delivery.

• Reporting: Generate comprehensive weekly reports on front office activities, inquiries, and operational metrics.

• Escalation: Identify and timely escalate complex issues to the Line Manager when they cannot be resolved at the first point of contact.

Facility & Quality Oversight

• Janitorial Supervision: Oversee cleaning contractors to ensure the entire premises meet agreed-upon standards; maintain and monitor strict cleaning schedules.

• Deep Cleaning Coordination: Ensure monthly deep-cleaning cycles are completed, with a specific focus on critical and high-traffic areas.

Qualifications and Skills:

Academic Qualifications

• Degree: Bachelor’s Degree or HND in any Science course.

• Grade: Minimum of Second Class Upper (2:1) or Upper Credit.

Working Experience

• Duration: Minimum of two (2) years of relevant work experience.

• Context: Experience must be within a laboratory environment (as an Analyst or Lab Technologist) or a structured administrative environment.

Technical & Soft Skills

• Computer Proficiency: High level of skill in Microsoft Office Suite (Word, Excel, Outlook).

• Communication: Excellent written and verbal communication skills; strong report-writing ability.

• Attention to Detail: Exceptional accuracy in documentation and log maintenance.

• Aptitude: A proactive, solution-oriented mindset with the ability to learn new technical concepts quickly.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: jobs@katchey.com using the Job Position as the subject of the email.