FRONT DESK / ADMINISTRATIVE PERSONNEL AT ROLE MODEL SCHOOL

About Company:

Role Model School isa Christian Creche, Nursery and Primary school in Lagos

Job Description:

• Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
• Managing the staff, pupils, parents and visitors to the school entry system
• Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
• Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
• To build and manage the ambience of the front office.
• Manage incoming calls in a pleasant phone manner.
• Manage correspondence between the school, the parent and the prospective parent
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
• Provide accurate, valid and complete information during the inquiry.
• Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of parent interactions, process and file documents
• Participate in the admission process
• Undertake other duties as directed.

Requirements:

• Good command of written and spoken English
• Strong phone contact handling skills and active listening
• Familiarity with MS Office package
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritise, and manage time effectively
• Ability to work in a team
• Good administrative skills.

Qualifications and Skills:

• Education: A degree in Humanities or any Social Sciences from a reputable University
• Experience: At least two (2) years’ work experience within an administrative team.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@rolemodelschool.com using the job title as the subject of the mail.