EMPLOYEE RELATIONS MANAGER AT AIRTEL NIGERIA | EMPLOYEE RELATIONS JOBS IN NIGERIA

About Company:

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

Job Description:

• The Employee Relations Manager will be responsible for implementing and managing employee relations strategies and policies, promoting a positive workplace culture and driving the right values and behaviors by identifying and resolving potentially volatile employee relations issues/workplace conflicts effectively.
• This role will ensure compliance with Airtel Policies, its code of conduct and Labor Laws. 
• He or she will also support management in driving employee engagement, retention, and productivity and drive all employee relations and fair employment practices for both full-term employees (FTEs) and non-full-term employment (NFTEs) within the Airtel Organization.

Key Responsibilities
Employee Relations & Conflict Resolution:

• Serve as the primary point of contact for employee relations issues across the business.
• Manage employee grievances, disciplinary actions, and workplace investigations with fairness, consistency, and in line with company policies and labor regulations.
• Advise managers and leaders on grievance procedures, conflict resolution and best practices for handling workplace challenges. 
• Prepare necessary documentation to support the Legal Team in court cases against the organization relating to employee litigations.

Policy & Compliance:

• Develop, review, and implement HR and employee relations policies to ensure compliance with labor laws, industry standards, and organizational values.
• Ensure all employee relations practices align with local regulatory requirements and internal governance frameworks.

Engagement & Culture:

• Drive initiatives to enhance employee engagement, morale, and workplace satisfaction.
• Support management programs and cultural transformation initiatives to align with employee relations best practices and business strategy.

Employee Relations:

• Provide apt advice and counsel to Line on talent management, performance management, conflict resolution and other areas of employee relations.
• Facilitate and guide various stakeholders on corrective actions,   grievances, conflicts and disciplinary procedures.
• Ensure resolution of all staff welfare issues within agreed timelines.

Stakeholders Management:

• Facilitate appropriate negotiation and consultation with external stakeholders in labour such as the Ministry of Labour & Productivity, Nigeria Employee Consultative (NECA) Forum, Chartered Institute of Personal Management etc.
• Monitor and ensure organization’s compliance with government regulations in labour matters.
• Monitor to ensure that employee related quarterly engagements are effective at the regional level.
• Carry out periodic reviews of expectations of external stakeholders with respect to labour issues.
• Relationship management with all Function Heads and employees within the organization.

Performance & Capability Support:

• Partner with managers and third-party service providers to address performance management concerns and support performance related conflict resolution efforts. 
• Provide coaching and training to managers on effective people management and employee relations.
• Interface and work in partnership with the HRBPs and Line Managers to escalate appropriate problems to Management to avoid any disruptions to business operations.

HR data and insights:

• Track and analyze employee relations trends, grievances, and disciplinary cases, providing insights and recommendations to senior leadership.
• Prepare regular reports and updates on ER metrics, risks, and interventions. 
• Conduct trends and report analysis on various HR indices.
• Provide employee relations reports and information as required by HR support functions, internal and external audit.
• Ensure accuracy and management of employee relations records for all disciplinary hearings

Requirements:

• Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, or related field.
• A professional qualification of CIPMN, CIPD, SHRM
• Master’s degree an added advantage. 

Relevant Experience & Functional / Technical Skills:

• Minimum of 8-10 years of progressive HR experience, with at least 3-5 years in employee relations within a large organization (telecommunications, FMCG, Financial services or technology industry experience preferred).
• General Human Resources practice with a strong knowledge of labor laws, employee relations practices, and regulatory frameworks is required.
• Proven experience managing workplace investigations and resolving complex employee relations issues.
• Excellent interpersonal and communication skills with the ability to influence and build trust across all levels.
•  Strong problem-solving, negotiation, and conflict-resolution abilities.
• High level of integrity, confidentiality, and professionalism.
• Ability to work in a fast-paced, dynamic, and highly regulated industry.
• Analytical mindset with the ability to use data to drive decisions.
• Strong organizational and project management skills.
• Demonstrating Integrity
• Grievance and Discipline Management
• Labour Law/Agreement Management.

Salary

Application Closing Date: 02nd April, 2026

Application Instructions:

Click the button below to apply
 

Note: Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.