CX EXPERIENCE DESIGN - PROJECTS AT ACCESS BANK PLC | DESIGN JOBS IN LAGOS

About Company:

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

Job Description:

• Own assigned projects, create plan, documentation, approvals, and oversee implementation. Keep catalogue of all CX related projects.

Functions & Responsibilities   

• Engage third parties/vendors and internal resources for the flawless execution of projects.
• Work with the Team Leads & Unit Heads in developing project scopes and objectives.
• Working with relevant stakeholders and ensuring technical feasibility (for owned projects).
• Work with supervisor to ensure resource availability and allocation.
• Develop a detailed project plan to track progress for owned projects.
• Use appropriate techniques to manage changes in project scope, schedule, and costs.
• Measure project impact using appropriate systems, tools, and techniques.
• Manage the relationship with the Project owners and all stakeholders.
• Maintain comprehensive project documentation for owned project.
• Work with the Project owner to build relevant dashboards to showcase outcomes.

Requirements:

• Minimum academic qualification of bachelor’s degree in any discipline, and professional qualification will be an added advantage (PMP).
• Minimum of 3-year related experience; at least 1-year experience in a Bank/Financial Institution will be an added advantage.

Skills / Competence Requirements
Required Knowledge, Skills & Abilities:

• Excellent client-facing skills
• Internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills
• Attention to detail
• Multitasking skills
• Strong working knowledge of Microsoft Office
• Experience with project management software tools
• Presentation Skills
• Business Process Skills
• Business Analysis Skills

Generic Skills:

• Initiative
• Analytical Skills / Problem solving
• Self-Management / Organizational skills
• Interpersonal Skills
• TQM

Supervisory Skills:

• Leadership
• Coaching / Influencing
• Team building / conflict management
• Organization & coordination
• General managerial / administration

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply