CUSTOMER SERVICES REPRESENTATIVE AT PEDINI NIGERIA LIMITED

About Company:

Pedini Nigeria Limited - We are the major distributor of Bosch home appliances in Nigeria, with offices in Lagos and Abuja. Our home appliances are renowned for their quality, reliability and performance which derives from our inherent unflagging commitment and painstaking thoroughness which every unit is made. As you would expect from German engineering, there are no gimmicks or frills with our products – just pure, clean lines and beautiful, functional simplicity that will enhance any kitchen.

We are recruiting to fill the position below:

Job Description:

• Be responsible for the day-to-day management of the Customer Services Department.
• Analyse and summarize customer issues to prepare appropriate development solutions/clarifications to respond to customers.
• To ensure the full implementation of the Customer Services strategy across the business.
• To ensure that the Customer Services function operates effectively and that the functions’ activities are aligned to departmental and Company objectives.
• To ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.
• To ensure that all customer enquiries, requests, and complaints regarding product information, pricing, orders, delivery, billing and returns are satisfactorily managed, resolved and closed within agreed timescales.
• To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.
• Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
• Participate and contribute to relevant management meetings.
• Promote effective communication throughout all levels of the Customer Services function.
• Ensure Customers are provided with detailed information
• Escalate complex or unresolved issues to appropriate team managers for further investigation and resolution.
• Keep accurate record/databases of customers
• Ensure follow up with every client, after every purchase by email and ensure 100% satisfaction rate and customerretention.
• Manage and lead the call centre team.

Requirements:

• Interested candidates should possess a Bachelor’s Degree with 3 - 5 years work experience.

Salary

Application Closing Date: 10th July, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: pedininigeriacareers@gmail.com using the job title and name as the subject of the email