CUSTOMER SERVICE REPRESENTATIVE AT ONYX BEAUTY HUB

About Company:

Onyx Beauty Hub is a one-stop shop for luxury human hair wigs, extensions, and beauty essentials, including premium virgin & raw human hair wigs.

Job Description:

• Greet and assist customers courteously in-store, online, and via phone or social media.
• Respond promptly to customer inquiries and resolve complaints effectively.
• Maintain accurate customer records and update order information.
• Provide detailed information about products, services, and promotions.
• Collaborate with the sales and operations teams to ensure customer satisfaction.
• Follow up on customer interactions to ensure all issues are resolved.
• Uphold the brand’s image by delivering exceptional service at all times.
• Support daily administrative and showroom operations as needed.

Requirements:

• Minimum of OND / HND / BSc in any related field.
• 2-3 years of experience in customer service, preferably in a beauty, fashion, or luxury hair brand.
• Excellent communication and interpersonal skills.
• Proficiency in the use of CRM tools, social media, and Microsoft Office.
• Strong problem-solving and multitasking abilities.
• Polished, confident, and well-presented demeanor suitable for a luxury environment.
• Must reside within or around Lekki and be available to work on weekends if required.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and a short cover letter to: hronyxhairbynelly@gmail.com using “Customer Service Representative" as the subject of the mail.