CUSTOMER SERVICE OFFICER AT PREMIUM HUMAN RESOURCES SOLUTION LIMITED | CUSTOMER SERVICE JOBS IN EKITI & ONDO

About Company:

Premium Human Resources Solution is a reputable and fast-growing AgriTech–FinTech company in Ado-Ekiti and Akure.

Job Description:

Agrospace is seeking a high-energy Customer Service Officer to serve as the vital link between our innovative Agritech-Fintech solutions and the hardworking agricultural community. In the world of digital farming and rural finance, customer service is more than a help desk—it is the bridge to financial inclusion and food security.

Your mission is to be the primary voice and face of the brand for our users. This role is designed for a "Solutions Advocate"—someone with 1–2 years of experience who can simplify complex fintech processes, resolve technical inquiries with patience, and ensure every farmer has a seamless experience with our platform. If you are based in Ado-Ekiti or Akure and are passionate about driving impact through technology, we want you on our team.

Requirements:

1. Inbound Inquiry & Tech Support Mastery

• Primary Point of Contact: Manage all incoming inquiries across phone, email, and digital channels, providing accurate and timely information about Agrospace products.

• Fintech Troubleshooting: Assist users with navigating the platform, from account setup and loan applications to digital payment processing and agricultural input tracking.

• Product Knowledge: Maintain a deep understanding of our Agritech and Fintech offerings to provide proactive solutions to user hurdles.

2. Conflict Resolution & Complaint Governance

• Active Problem Solving: Log, track, and resolve customer complaints, ensuring that every issue is handled with empathy and urgency.

• Escalation Management: Identify complex technical or financial bugs and escalate them to the product team, ensuring a closed-loop resolution for the customer.

• Feedback Integration: Act as the "voice of the farmer," gathering insights from daily interactions to help our developers improve the platform’s user interface.

3. Relationship Management & Growth

• Retention Advocacy: Reach out to inactive or struggling users to offer guidance, ensuring high levels of platform adoption and customer loyalty.

• Data Integrity: Maintain meticulous records of customer interactions within our CRM system to ensure personalized service in future engagements.

• Quality Assurance: Consistently meet service level agreements (SLAs) to ensure a 5-star experience for every Agrospace member.

Qualifications and Skills:

Professional Profile

• Education: Minimum of OND / HND / BSc Degree in any discipline.

• Experience: 1–2 years of active experience in a Customer Service or Client Relations role.

• Location: Candidates MUST be currently residing in Ado-Ekiti or Akure.

Core Competencies

• Empathy & Patience: Ability to communicate effectively with diverse users, ranging from tech-savvy investors to rural smallholder farmers.

• Digital Literacy: Proficiency in using CRM tools, mobile apps, and basic spreadsheet software (Excel/Google Sheets).

• Communication: Exceptional verbal and written communication skills in English (knowledge of local languages is a major plus).

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply