CUSTOMER EXPERIENCE SPECIALIST AT GOLDEN FLEET LOGISTICS LIMITED | CUSTOMER EXPERIENCE SPECIALIST JOBS IN LAGOS

About Company:

Golden Fleet Logistics (GFL) is a leading Logistics firm with a strong heritage and over 5 years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront of delivering innovative value to customers. We have a broad reach, with fulfilment centers strategically located in major cities across Nigeria, helping you get your goods at the right destination in record time. Our core values centres around simplicity, people, excellence dependability.

Job Description:

• We are seeking a highly empathetic, proactive, and articulate Customer Experience Specialist to be the primary point of contact for our clients.
• You will ensure our clients receive top-tier support, clear communication, and swift resolution to any delivery issues.

Key Responsibilities

• Manage client inquiries, orders, and complaints via phone, email, and tracking channels.
• Provide real-time updates to customers regarding their shipments and delivery timelines.
• Coordinate with the logistics and operations teams to resolve delivery bottlenecks quickly.
• Gather customer feedback to help improve company service delivery standards.

Requirements:

• Bachelor’s Degree (B.Sc/HND) in Mass Communication, Business, International Relations, or any related field.
• Excellent verbal and written communication skills (clear, professional English).
• Strong problem-solving abilities and emotional intelligence when handling stressed clients.
• Must have completed NYSC (NYSC Certificate mandatory).
• Proficiency in CRM tools, spreadsheets, or logistics tracking software is a major plus.

Salary

Application Closing Date: Not specified

Application Instructions:

Candidates should send their CV to: info@deliverbygfl.com using "Customer Experience Specialist" as the subject of the email.