CUSTOMER EXPERIENCE & SOCIAL MEDIA MANAGER AT ELVARIDAH

About Company:

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. 

Job Description:

Customer Experience Management:

• Develop and implement strategies to enhance the overall customer experience.
• Manage customer inquiries, complaints, and feedback across all touchpoints to ensure timely resolution.
• Track and analyze customer satisfaction metrics (CSAT, NPS, etc.) and recommend improvements.
• Collaborate with internal teams (sales, operations, product, etc.) to optimize customer service processes.
• Maintain a customer feedback loop to improve products, services, and support.

Social Media Management:

• Develop and execute social media strategies aligned with brand goals and customer engagement.
• Manage content creation, scheduling, and posting across platforms (Instagram, Facebook, TikTok, LinkedIn, X/Twitter, etc.).
• Monitor social media trends, competitor activities, and audience insights to optimize engagement.
• Foster and grow online communities through active engagement, responding to comments/messages, and moderating conversations.
• Run paid social campaigns, track performance, and prepare reports on ROI.

Brand & Content Strategy:

• Create compelling storytelling content (posts, videos, reels, blogs) that reflect the brand’s tone and values.
• Collaborate with designers, photographers, and other creatives for high-quality content.
• Ensure brand consistency across all communication channels.

Requirements:

• Strong understanding of digital marketing, customer engagement, and brand storytelling.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency with social media management tools (e.g., Hootsuite, Buffer, Meta Business Suite, Sprout Social).
• Data-driven mindset with ability to interpret analytics and drive insights.
• Creative thinker with strong organizational and multitasking skills.

Key Competencies:

• Customer-centric mindset
• Strong leadership and people skills
• Creative content development
• Analytical and result-oriented
• Adaptability and crisis management.

Qualifications and Skills:

• Candidates should possess a Bachelor’s degree in Marketing, Communications, Business, or related field.
• 1-2 years’ experience in customer experience, social media management, or community management.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the mail.