CLIENT RELATIONSHIP MANAGER, GHANA AT ITH HOLDINGS

About Company:

IT Horizons Limited is a company with diverse talents and skills on existing, recent and upcoming technologies worldwide. We are a team of young, vibrant, ambitious but experienced professionals who deal with everything relating to technologies especially information communication technologies (ICT). Inaddition, we have the ability to update with latest trends and requirements of our esteemed clients. Our company established in 2010, had been driven by innovations and excellence, and with its rapid rate of success and customers’ requirements, we were fully incorporated into a private limited company in 2012 with the aim of helping organizations in achieving their goals by providing optimum technological solutions while reducing total cost of ownerships.

We are recruiting to fill the position below:

Job Description:

• A results-driven business leader responsible for directing strategy to drive profitable growth, strengthen the company’s market presence, and capitalize on new business opportunities.
• This role involves building strong customer relationships, achieving sales targets, supporting strategic planning, and ensuring all commercial activities align with business objectives.

Responsibilities:

• Directing strategy towards the profitable growth and operation of the company.
• Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
• Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
• Ensures that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (Key Performance Indicators)) in line with business objectives.
• Achieve growth and hit sales targets by successfully meeting set targets
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs • Work with the Head of Sales & Marketing to ensure consistent lead generation.
• Support the Head of Sales & Marketing in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
• Making accurate cost calculations to provide customers with quotations
• Achieve growth and hit sales targets of the organization through effective planning and budgeting.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence • Present sales, revenue and expenses reports and realistic forecasts to your line manager
• Collaborate with Technical team on sales technology initiatives
• Ensure correct usage of CRM and other sales applications • Train and ensure adherence to sales process
• Contributes to team effort by accomplishing related results as needed
• Ensure that all sales representative activities are in accordance with the guidelines of the Company’s Code of Conduct.
• Accomplishes marketing and organization mission by completing related results as needed.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Liaise with vendors and other IT personnel for problem resolution
• Develops qualified leads and generate new business in line with the Company’s commercial target.

Requirements:

• Interested candidates should possess a Bachelor's Degree with 5 - 6 years work experience.

Salary

Application Closing Date: 29th August, 2025

Application Instructions:

Interested and qualified candidates should forward their CVs to: careers@ithorizonsgroup.com using the job title as subject of the email