CALL CENTER AGENT AT ANCHOR HMO | CALL CENTER AGENT JOBS IN LAGOS

About Company:

ANCHOR HMO INTERNATIONAL COMPANY LIMITED is a Health Maintenance Organisation (HMO) incorporated in Nigeria to carry out the business of providing easy access to quality health services for individuals and corporate entities. 

Job Description:

We are seeking a professional and empathetic Call Center Agent to join our team in the Ajah-Sangotedo axis. You will serve as the primary link between our health plan enrollees, healthcare providers, and our organization. This is a critical role that requires a blend of excellent communication skills and a foundational understanding of health services to ensure our clients receive prompt, accurate, and compassionate support.

Requirements:

• Inbound & Outbound Communication: Manage incoming inquiries from enrollees and prospects; conduct outbound calls as necessary for service follow-ups.

• Information & Guidance: Educate enrollees on HMO plans, benefits, hospital access, and operational processes.

• Problem Resolution: Actively resolve complaints regarding claims, pre-authorizations, and service delays with a solution-oriented mindset.

• Provider Liaison: Coordinate with hospitals and medical facilities to verify enrollee eligibility, service approvals, and provider network status.

• Technical Support: Assist users with digital health tools, including e-card verification, mobile app access, and login troubleshooting.

• Escalation Management: Identify complex cases and escalate them promptly to the appropriate internal departments (Claims, IT, or Provider Management).

• Confidentiality: Maintain strict adherence to medical privacy policies and company service standards at all times.

Qualifications and Skills:

• Education: Minimum of a Bachelor's Degree or HND.

• Preferred Background: Qualifications in Public Health, Microbiology, Pharmacy Technician, Medical Laboratory Science, or related health sciences are a distinct advantage.

• Experience: 2–4 years of relevant experience.

• Proximity: Candidates must reside in or be able to commute easily to Ajah-Sangotedo, Lagos.

• Core Competencies:

  • Communication: Exceptional verbal and active listening skills.

  • Soft Skills: High levels of patience, empathy, and professional composure.

  • Technical Skills: Basic computer literacy and proficiency in CRM software.

  • Organizational Skills: Strong multitasking and time-management capabilities.

Salary

Application Closing Date: 31st July, 2026

Application Instructions:

Interested and qualified candidates should forward their CV to: robson.n@anchorhmo.com using the position as subject of email.