APARTMENT MANAGER AT SANTOS GROUP

About Company:

Santos Group is a diversified business group with operations across hospitality, real estate, and industrial manufacturing in Abuja, Nigeria. Built on a foundation of quality, reliability, and service excellence, the Group is committed to creating value through well-structured businesses that meet real market needs while maintaining high operational standards.

One of the Group’s flagship subsidiaries is Bites By Anny, a restaurant located in Apo Resettlement, Abuja. Bites By Anny is known for delivering quality meals in a clean, welcoming environment, combining great taste with excellent customer service. The restaurant reflects Santos Group’s commitment to consistency, customer satisfaction, and attention to detail in service delivery.

Santos Group also operates Premium Luxury Apartments, a serviced apartment business located in Apo Resettlement, Abuja. The apartments are designed to provide comfort, convenience, and a premium living experience for short- and long-stay guests. Through this subsidiary, the Group continues to strengthen its presence in the hospitality and real estate space by offering well-managed accommodation solutions.

We are recruiting to fill the position below:

Job Description:

• We are seeking a proactive and customer-focused Apartment Manager to manage day-to-day guest experience and apartment operations at Premium Luxury Apartments.
• The ideal candidate will oversee bookings, guest relations, and ensure that all customers enjoy a seamless, comfortable, and professional stay while maintaining compliance with apartment policies.

Key Responsibilities

• Process and manage customer bookings across all registered booking platforms.
• Welcome guests upon arrival and ensure they are properly settled in.
• Serve as the primary point of contact for guests throughout their stay.
• Ensure all apartment rules and policies are clearly communicated and adhered to by guests.
• Coordinate housekeeping, maintenance, and other support services to maintain high service standards.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Monitor apartment occupancy, availability, and booking schedules.
• Drive new bookings and upsell apartment services where applicable.
• Prepare and submit regular reports on bookings, guest satisfaction, and performance metrics.

Requirements:

• OND/HND/B.Sc. in Hospitality Management, Business Administration, or a related field.
• 2–3 years experience in hospitality, customer service, or apartment/hotel management.
• Strong communication, interpersonal, and problem-solving skills.
• Good understanding of online booking platforms and customer experience management.
• Must be based in Abuja (preferably Apo Resettlement or nearby areas).

Benefits

• Salary: N120,000 (Gross)
• Commission: 5% on all new bookings for the month.

Salary

Application Closing Date: 06th January, 2026

Application Instructions:

Qualified candidates should send their CV and Cover Letter to: recruitment@santosgroup.ng using "Application – Customer Experience Manager (Premium Luxury Apartments)" as the subject of the email.