SERVICE CENTER MANAGER AT SIMS NIGERIA LIMITED

About Company:

SIMS Nigeria Limited is a major distributor of electronics and home appliances in Nigeria, representing brands like Samsung, Royal Electronics, and Panasonic. They have a wide network of digital centers across the country, providing sales and after-sales support. The company's vision is to be a leader in the electronics industry, prioritizing customer value and offering innovative technology at affordable prices. 

We are recruiting to fill the position below:

Job Description:

• The Service Center Manager oversees daily operations to ensure efficient service delivery, staff supervision, spare parts management, and high customer satisfaction.
• The role includes performance monitoring, issue resolution, KPI tracking, compliance enforcement, and driving continuous improvement in service processes and customer experience.

Responsibilities:

• Manage daily operations of the service center, ensuring seamless service delivery and customer satisfaction.
• Supervise and provide guidance to all staff at the Service Center.
• Oversee the receipt, storage, and dispatch of spare parts, ensuring accuracy and availability of stock.
• Monitor and evaluate staff performance, providing coaching and training where necessary.
• Establish and track service KPIs, such as customer satisfaction, response/resolution time, and inventory accuracy.
• Ensure prompt resolution of escalated customer issues and complaints.
• Coordinate with procurement and technical teams to align spare parts inventory with service requirements.
• Maintain compliance with company policies, safety procedures, and regulatory standards.
• Prepare and present periodic reports on service performance, customer feedback, and inventory levels.
• Drive continuous improvement initiatives to enhance service center operations and customer experience

Requirements:

• B.Sc. / HND in Business Administration, Supply Chain, or related field. A Master’s degree is an added advantage.
• 5–7 years experience in customer service or service operations, with at least 2 years in a managerial role.
• Proven experience overseeing inventory or spare parts operations is highly desirable.
• Strong leadership, team management, and conflict resolution skills.
• Excellent communication, analytical, and organizational abilities.
• Proficiency in Microsoft Office Suite and ERP/inventory management software.

Salary

Application Closing Date: 01st August, 2025

Application Instructions:

Qualified candidates should send their Resume to: employment@simsng.com using the Job Title and preferred location as the subject of the email.